Unemployment call center to be open around the clock by fall after technology upgrade

MADISON - Gov. Tony Evers` administration expects to launch new technology within six months to improve its call center to help Wisconsin residents receive their unemployment benefits.

The Department of Workforce Development has secured $2.4 million in federal grant funding to begin the process of overhauling the state`s 1970s-era computer system that failed to deliver timely benefits to hundreds of thousands of Wisconsinites during the coronavirus pandemic...